Policies & Disclosures
Programs of study
Tuition and Fees
Calstone University does not discriminate in any of its policies or practices on the basis of race, color, age, sex, sexual orientation, religion, or national and ethnic origin. Calstone University admits students regardless of race, color, age, sex, sexual orientation, religion or national and ethnic origin to all the rights, privileges, programs, and activities generally accorded or made available to students of the school.
Calstone University will make reasonable accommodations for qualified students with disabilities. All courses in programs do require students to perform physical and mental tasks to differing extents. Upon request, Calstone University will provide a list of examples of these tasks to allow individuals to evaluate their potential for success and their decision to apply. Students who will be requesting special accommodations are asked to do so upon admission to the college and no later than 30 days prior to the start date.
POLICY FOR EVALUATION CREDIT
Credit for previous education, training, or work experience will be considered on a case-to-case basis. Prospective students who wish to avail of this must provide official transcripts for previous education and/or training, or documentation of the work experience related to the program being sought. If credit is warranted from evaluation of prospective student, the course/s
be re-arranged for early completion and the cost will be reduced proportionately.
It is important that the School maintains a record of attendance for each student. Specific hours of attendance are part of the education requirements, especially to fulfill the satisfactory academic progress. Instructors will take daily attendance/roll call anytime during class hours. Each term consists of 10 weeks of instruction. Students are expected to attend all classes. ATTENDANCE IS VERY CRITICAL.
Tardiness is a disruption of the learning environment and is strongly discouraged. A student is considered to be tardy when arriving 10 minutes after the classes have started. An accumulation of three tardy occurrences is counted as one absence. Students who were not present in class for at least 50% of the time will be considered absent for one day.
Cutting of classes will be considered as unexcused absences. A student who arrives after the first third of a class session may be regarded as cutting class and counted as absent from that session. A student who, without obtaining permission from instructor, leaves class before its completion, may be marked absent by the instructor. A student who does not return to class after a break without the permission of the instructor will also be marked absent from the entire class session.
The School expects students to attend all scheduled sessions. However, the School realizes that there may be situations beyond the control of the students, in which the student must miss a session. When a student is absent, the student must fill out a Reason for Absence form, which can be obtained from the Registrar. A student who fails to submit the Reason for Absence form, or a student with a pattern of excessive absences for non-emergencies will be put on probation. In no case absences of more than 20% of each program will be allowed. Any student who does not meet the minimum attendance requirement of 80% for a program will receive an incomplete grade for that course of study. Furthermore, the student will be reviewed for possible termination. If a situation arises that is beyond the control of the student and an absence of more than 20% of the program is anticipated, the student is advised to file a Leave of Absence.
LEAVE OF ABSENCE
A Leave of Absence is granted only once, and approved only if the School Administration can reasonably expect that the student will be able to come back to School at the end of the leave. However, more than one leave of absence, which does not exceed 30 days, may be granted for a limited, well-documented case due to the following unforeseen circumstances: jury duty, military reasons, or circumstances covered under the Family and Medical Leave Act of 1993 (FMLA). The total number of leave of absence cannot exceed 2 Quarters in a twelve-month period.
The circumstances that are covered under the FMLA, as applied to students, are:
1. Birth of a son or daughter of the student and the need to care for that son or daughter (for 12 months beginning from the date of birth of the child);
2. Placement of a son or daughter with the student for adoption or foster care
(For 12 months beginning on the date of the placement);
3. Need to care for the student's spouse, or a son, daughter, or parent, if the spouse, son, daughter, or parent has a serious health condition;
4. A serious health condition that makes the student unable to function as a student.
The Application for Leave of Absence can be obtained at the Registrar's Office. In some circumstances, the student cannot come to the School to apply for the leave of absence. If the School is contacted and the student's wish is conveyed, the School may put the student on the leave of absence without the student's signed application. The student should sign and return the leave of absence application at the earliest opportune time. If a student fails to return from the leave of absence, the student is deemed to be absent from the date of the scheduled return.
Each student is responsible for making-up school work missed due to absences. He or she should make arrangements with the instructor before the end of the program to establish the term(s) of the make-up work under the guidelines and the time period required by the satisfactory academic policy guidelines. However, hours of make-up work cannot be accepted as hours of class attendance. All make-up work arrangements are subject to approval by the Dean of Academic Affairs.
MINIMUM GRADE PERCENTAGE
The minimum grade percentage required for certifying completion of each program is a cumulative passing grade of 75%. Students are encouraged to strive for excellence. Instructors are available to assist students as needed. Classroom facilities are open to students both before and after the scheduled classes. Class study groups are suggested in order to achieve complete understanding of subjects taught in class.
Students must pass all examinations with a percentage of 75% or better. A student who receives a failing grade on an examination will be put on probation. Such a student should arrange a make-up examination with the instructor within a week of the failed examination. Only one make-up is allowed for each failed examination. In order to discourage students from trying to boost their grade in a class by relying on a make-up examination, the maximum grade that can be attained on a make-up exam is 75%.
The School primarily uses the numeric grade, 4.0 scales, to measure and indicate a student’s progress. Occasionally, a letter grade may be used for indication only. The following chart outlines the conversion:
Final Course Grade
Final Course Grade
Final Transcript Grade
Transcript GPA Value of
3.71 to 4.00
90% through 93%
3.31 to 3.70
87% through 89%
3.01 to 3.30
84% through 86%
2.71 to 3.00
80% through 83%
2.31 to 2.70
77% through 79%
2.15 to 2.30
74% through 76%
2.00 to 2.14
70% through 73%
1.70 to 1.99
67% through 69%
1.30 to 1.69
64% through 66%
1.00 to 1.29
60% through 63%
0.70 to 0.99
0.00 to 0.69
P - Pass , NP - No Pass , I - Incomplete , W-Withdraw
* Not included in GPA calculation.
**A passing grade is a final grade of “C” (2.0) or higher. A grade of “C-“ (1.7) is not a passing grade.
***In the case of a course repetition, both the original and the repeated course are counted as the course attempted. However, the higher grade will be used in the computation of the GPA.
****In addition to the grade, the following notations may also be indicated on the transcript:
A student may file for an Incomplete Grade (I), under approval of the instructor, one week prior to final examination. A student may not file for an Incomplete Grade after sitting for the final examination. The request should be completed by the student and signed by the instructor. The incomplete grade should be changed to a letter grade by the end of the following program. Failure to complete the Incomplete Grade will result in a letter grade of "F".
In Progress (IP)
Instructors may choose to submit a notation of In Progress (IP) for students who need to make up the final examination, laboratory assignments, quizzes or exams. The In Progress notation should convert to a letter grade no later than the second week after the final examination.
Credit (CR), No Credit (NCR)
Certain classes may be taken for Credit (CR) only. Upon completion of the class, the passing student (all examinations, including the final exam were passed with a score of 75% or better) will receive the notation of CR, without the numeric grade. This mechanism is set up for students to receive credit for a class without the numeric grade. If the student fails a CR class, the student will receive a No Credit (NCR) notation for that particular class. The student must repeat a NCR class.
Credit By Examination (CR/EX)
A student may petition to be granted approval to challenge a program. Upon the approval of the Dean of academic Affairs, the student may sit for an advanced placement examination. Upon satisfactory completion of the examination with a passing score of 80% or better, the student may advance to the next program.
Students who withdraw from an enrolled program after the fifth day of the class’ start date will receive a letter grade of "W". Dropped students may file for re-admission. Please see the Admissions Department for re-admission procedures.
Honor Roll (H)
Students with an accumulative GPA of 3.0 or above will be placed on the Honor Roll. The Honor Roll notation will be recorded on their transcripts.
Dean's List (DL)
Students with a cumulative GPA of 3.5 or higher will be placed on the Dean's List. The Dean's List notation will be recorded on their transcripts.
President's List (PL)
Students with a cumulative GPA of 3.75 or higher will be placed on the President's List. The President's List notation will be recorded on their transcripts.
SATISFACTORY ACADEMIC PROGRESS
Calstone University employs the following procedures for satisfactory academic Progress:
Students of Calstone University are monitored and evaluated by their instructor at:
The completion of each program, or
25% completion mark point, and
50% completion mark point, and
75% completion mark point.
The student must meet the following minimum standards set forth by the Calstone University administration:
- A student may have a maximum of two unexcused absences during an evaluation period. A standard evaluation period is equal to one quarter.
- A minimum passing grade of 75% is set for all examinations, laboratory exercises, quizzes and homework, except for the Gem Identification 20-stone final exam, which requires 100% accuracy.
- Students must complete homework assignments on time. Failure to do so can result in academic probation.
- Students must maintain professional and ethical conduct towards classmates and instructors. Failure to do so will result in probation and/or dismissal.
Student’s progress through the program/s is reported regularly to students in writing.
Once a student has been placed on probation he/she must demonstrate competency by the second evaluation period. The second evaluation is defined as the assessment taken at the end of the probation period. Two options are possible after the second evaluation period:
The probation will be cancelled, and the student’s status will return to good standing.
The student will be subject to further action, including dismissal.
Only the Dean of Academic Affairs has the authority to dismiss a student from the Calstone University.
Maximum Allowable Time Frame to Graduate
The maximum allowable time frame is calculated as a period of time during which a student attempts 1.5 times the number of credit hours required to complete the program.
Students Receiving Veteran’s Benefits
Any student receiving veteran’s benefits must maintain a 2.0 cumulative GPA. Veterans failing to meet the 2.0 GPA as evaluated at the end of each quarter will be placed on academic probation.
Failure to raise the cumulative GPA to 2.0 or higher by the end of two quarter academic probation periods will result in loss of veteran‘s benefits, loss of Title IV funding and dismissal from the school.
The U.S. Department of Veterans Affairs will be notified of the veteran‘s failure to maintain satisfactory academic progress and any academic dismissal in compliance with C.F.R. 38.
Calstone University will allow students only one change of major.
Calstone University requires students to file a change of major form with the administration office.
It is not considered a change of majors to change from a day program to an evening program of the same major, and to change from an AA program to a BA program for the same major.
Courses taken in one major applicable to the second major shall be transferred with the grade.
If students have taken a course more than once, only the best grade earned for that course shall apply to the second major.
Grades earned in the original major shall count towards to cumulative grade point average and credit completion ratio calculations.
All students who would like to earn additional degrees are required to meet with their academic advisors to review their academic situations and to formulate or review and revise, as needed their plans of study.
All students who would like to enroll from an AA to a BA, must sign an enrollment agreement with the administration office.
Academic Online Progress Monitor
Calstone University Student Information System gives you access to a detailed look at your progress toward the completion
of your degree requirements. It itemizes completed and in-progress Calstone University coursework, accepted transfer coursework,
test credit information and shows requirements that have been completed and those that have not yet been satisfied.
It will show your major, minor, and double-major requirements.
Use Calstone University Student Information System:
To check your grades
To check the requirements that you still need to satisfy
To see which requirements are fulfilled by your completed, in-progress or transfer courses
To prepare to see your advisor
To see your class schedule and required textbooks and material per course
To see your financial statement
To print unofficial transcripts
Academic Warning Status
Students whose cumulative grade point average (CGPA) is less than:
1.5 at the end of the 2nd quarter of study
2.0 at the end of the 6th quarter of study
will be placed on Academic Warning Status for the duration of the following quarter.
Students whose credit completion ratio is less than:
67% at the end of the 2nd quarter of study
67% at the end of the 6th quarter of study
will be placed on Academic Warning Status for the duration of the following quarter.
All students on Academic Warning Status will need to meet with their academic advisor. See the Timely Advising Requirement.
Academic Warning Status is not recorded on academic transcripts.
Students who obtain a cumulative GPA of 2.0 and above, after being placed on warning status, will have the warning status removed.
Academic Probation Status
Students whose cumulative grade point average (CGPA) is less than:
1.8 at the end of the 1st Year of study
2.0 at the end of the 2nd Year of study and beyond
Will be placed on Academic Probation Status for the duration of the following quarter.
Students whose credit completion ratio is less than:
67% at the end of the 1st Year of study
67% at the end of the 2nd Year of study and beyond
Will be placed on Academic Probation Status for the duration of the following quarter.
All students on Academic Probation Status will need to meet with their academic advisor.
Academic Probation Status is recorded on academic transcripts for the quarter of Probation.
While in Probation status students will have the opportunity to correct failed grades from the previous quarter, by submitting additional course work in agreement with their professor.
Students who obtain a cumulative GPA of 2.0 and above, after being placed on probation status, will have the probation status removed and the latest passing grade will replace the failed grades on their transcript and improve their GPA, CGPA and their completion ratio.
Academics Probation and Dismissal Policies
The School requires students to maintain satisfactory academic progress.
However, a student will be subject to academic probation due to the following:
1. If a student's cumulative grade point average falls below 2.0; and/or,
2. If the student fails two exams in a row, or fails greater than 25% of all exams; and/or,
3. The instructor determines the student's number of absences are excessive and endangering the student's
chances for a successful completion.
A student who does not remove him/herself from the academic probation by the next review or within 30 days, whichever comes first, will be subject to dismissal. Any student who is unable to satisfactorily achieve the knowledge and skills required by the occupation for which the training is intended will be subject to termination. No more than two terms on probation is permitted.
Students who wish to appeal the decision that they are not making satisfactory academic progress must submit a written request to the Satisfactory Academic Progress Review Committee. The Review Committee is composed of the Vice President and the Dean of Academic Affairs. The letter should describe any circumstances related to the student’s academic standing which the student believes deserve special consideration. The Review Committee shall evaluate the appeal within a reasonable time frame and notify the student of the decision in writing. The decision of the Review Committee shall be final.
Drop Back Procedure
A student who may need to interrupt class attendance may choose to take drop back status. Upon completion of the appropriate forms the student will be scheduled for the next convenient class schedule. The student will re-enter the program at the time based upon the previous hours completed. A student may take only one-drop back status in any program.
The University reserves the right to require either probation or permanent dismissal of a student when the student is charged with and guilty of a violation of the Student Code of Conduct.
In all disciplinary matters, the university will provide the students the right to appeal according to the following procedures:
Classroom Related Problems (Non-
1. Speak with the instructor. Many problems can be dealt with successfully by communicating with the instructor involved.
2. If the student is not satisfied with the resolution, make a complaint in writing and submit it to the Vice
President. Allow one week after the submission of the complaint before you make an appointment to meet
with the Vice President. This will give him/her enough time to review the problem.
3. If the matter is still not resolved satisfactorily, the student may appeal to the Grievance Committee, which is
composed of one faculty member, one student representative and the Vice President. This Committee will
hear the testimony of both sides. Afterwards, they will submit a recommendation to the President of the
college, who shall decide on the case. All decisions made by the President are final.
Administrative Related Problems:
1. Speak with the Calstone University staff involved.
2. If the problem is not solved, submit grievances in writing to the Vice President. Make an appointment to
speak with the Vice President after one week to allow him/her time to review the problem.
3. If the matter still cannot be resolved, it may be brought to the President. All decisions made by the President are final.
Both the original and the repeated classes are counted as classes attempted. In computing the grade point average, the grades of the two classes will be calculated separately. The College also offers non-credit remedial courses, based on availability. Both the repeated attempt of classes and the non-credit remedial courses require additional financial obligations. All courses for which a student received a ―”W” or an ―”F” grade/code must be repeated and completed with a passing grade before the student will be eligible for graduation (please see Graduation Requirements). A grade of ―”W” will be included in the maximum allowable time frame and incremental completion rate requirements in attempted hours but will not be included in cumulative GPA calculations. A grade of ―”F” will be included in the maximum allowable time frame, incremental completion rate requirements, and the cumulative GPA calculation. Please inquire further with the University Admissions office.
Notice Concerning Transferability of Credits and Credentials Earned at our Institution
The transferability of credits you earn at Calstone University is at the complete discretion of an institution to which you may seek to transfer. Acceptance of the credits you earn in “the educational program”, are also at the complete discretion of the institution to which you may seek to transfer. If the credits that you earn at this university are not accepted at the institution to which you seek to transfer, you may be required to repeat some or all of your coursework at that institution. For this reason you should make certain that your attendance at this university will meet your educational goals. This may include contacting an institution to which you may seek to transfer after attending Calstone University to determine if your credits will transfer.
Credit for Experiential Learning
This institution does not grant the award of credit for prior experiential learning.
Change of Grade
When a final course grade has been entered into the student record, the Registrar at the request of the instructor of record may only change it. Changes to final course grades will not be accepted beyond five weeks from the close of the block in which the contested grade was given.
The student who has withdrawn or has been terminated by the School may submit a petition for re-admission. The School will consider re-admission only if the student can document that the conditions that led to withdrawal or termination have been resolved, and if the School can reasonably expect that the student will make satisfactory progress. If a student is terminated for being in non-compliance of financial obligations, the previous account balance must be settled first and/or payment arrangements should be made before the student is officially reinstated.
If a request for re-enrollment is granted, all applicable credits/grades from previous enrollments will be transferred to the new enrollment. Those who were dismissed due to failure to maintain satisfactory academic progress will enter under academic Probation and will have two quarters to raise their cumulative GPA to no less than 2.0. Failure to do so will result in dismissal from the school.
Students that have re-enrollment granted must re-enter the school during one of the next three start dates following acceptance for re-enrollment. Failure to re-enter within this timeframe will nullify the acceptance of the re-enrollment request. Those re-enrolling in the school will be subject to the tuition in effect at the time of re-enrollment.
Change of Program
Calstone University reserves the right to make program changes and/or adjustments including curriculum, equipment, teaching materials and books necessary to remain current with industry standards and advancements in technology. Any changes in tuition will not affect those students already enrolled.
Student Grievance Policy
Should any student have a grievance (unresolved complaint) about their status or grades, the normal recourse is for the student to consult with the instructor involved. If the student disputes the decision rendered, the Vice President for further judgment may consider the case. The normal recourse for records, faculty, or other concerns, is for the student to finally consult the President. In the event a satisfactory resolution is not achieved at this level, the student may contact:
Department of Consumer Affairs Consumer Information Division
Student Records/Right to Privacy
The Federal Right to Privacy Act of 1964 enables all students to review their academic records, including grades, attendance and advising reports. Student records are confidential and only such agencies or individuals authorized by law are allowed access without written permission from the student. Records must remain onsite for 5 years, and transcripts kept permanently. Graduates can review their records during regular business hours by appointment. Copies of transcripts are made available to students at a minimal charge. Receipt of written consent from the student is required before records are released to a third party
Special Fees (USD)
Diploma / Certification of Completion Fee
Diploma / Certification of Completion Duplicate Fee
Change of Major/ Program Fee
Change of Course Fee (Add/ withdraw)
Verification of Enrollment Fee
Transcripts and Copies of official documents from the Registrar
Deferred Tuition Processing Fee
Return Check/ Declined Credit Card Fee
Late Payment Fee
Official Transcript Fee (First copy)
Official Transcript Fee (Additional Copy)
Other Service Fees (Official Document and Letters, Per Copy)
Transfer for Credit from the University Evaluation Fee
Studio Hour Fee
Students interested in participating in the Calstone University Scholarship Program should opt for it on their application to the school. Scholarship applicants are required to formally present their Portfolio and Essay in front of the Admissions Committee.
Successful recipients display strong professionalism in presentation, career focused vision and transcripts with a Cumulative GPA of at least 2.0.
If you are a U.S. Citizen, U.S. Permanent Resident, or hold a non-temporary U.S. Visa, you may apply for a limited number of school-administered scholarships. The scholarships are awarded on the basis of need and academic merit. Other financial assistance may be available. Please inquire with the Admissions Department for details.
During registration, you may choose the payment option that best fits your finances.
Payment plans will allow you to pay your tuition in monthly, quarterly or yearly installments, independently of the number of courses taken per term.
The benefit of the Payment Plan option is that scholarship and credit transfer deductions are included in the calculation of the installments due.
If you choose to pay monthly, a $100 Installment and handling fee will be applied.
Per Course Basis
You may opt to pay your term tuition per courses enrolled.
Per course tuition is calculated by multiplying the number of hour of instruction taken with the current hourly rate of the program enrolled. See the Payment Schedule & Tuition and Fees section of this catalog.
Students, who plan to use financial aid, must pay their tuition per course basis.
Students switching from Payment Plan to Per Course Basis will have their entire tuition recalculated on per course basis taken and therefore may have to pay the difference before taking new courses.
SCHEDULE OF STUDENT TUITION & FEE
Please check on
Tuition and fees
STUDENT’S RIGHTS UNDER THE STUDENT TUITION RECOVERY FUND (STRF)
STRF assessment change from ($0.50) per one thousand dollars ($1000) of institutional charges to zero ($0) effective January 1, 2015.
You must pay the state-imposed assessment of $0.00 per thousand dollars for the Student Tuition Recovery Fund (STRF) if all of the following applies to you:
1. You are a student in an educational program, who is a California resident, or are enrolled in a residency program,
and prepay all of parts of your tuition either by cash, guaranteed student loans, or personal loans, and
2. Any third-party payer such as an employer, government program or other payer, does not pay your total charges
unless you have a separate agreement to repay the third party.
You are not eligible for the protection from the STRF and you are not required to pay the STRF assessment if either of the following applies:
1. You are not a California resident, or are not enrolled in a residency program, or
2. Your total charges are paid by a third party such as an employer, government program, or other payer,
and you have no separate agreement to repay the third party.
The State of California created the Student Tuition Recovery Fund (STRF) to relieve or mitigate economic losses suffered by students in educational programs who are California residents, or are enrolled in a residency program attending certain schools regulated by the Bureau for Private Postsecondary Education.
You may be eligible for STRF if you are a California resident or are enrolled in a residency program, prepaid tuition, paid STRF assessment, and suffered an economic loss as a result of any of the following.
The school closed before the course of instruction was completed.
The school’s failure to pay refunds or charges on behalf of a student to a third party for license fees or any other purpose, or to provide equipment or materials for which a charge was collected within 180 days before the closure of the school.
The school’s failure to pay or reimburse loan proceeds under a federally guaranteed student loan program, as required by law or to pay or reimburse proceeds received by the school prior to closure in excess of tuition and other costs.
There was a material failure to comply with the Act or the Division within 30-days before the school closed or, if the material failure began earlier than 30-days prior to closure, the period determined by the Bureau.
An inability after diligent efforts to prosecute, prove, and collect on a judgment against the institution for a violation of the Act.
NOTICE OF STUDENT’S RIGHT
1. You may cancel your contract for school, the student has the right to cancel the enrollment agreement and obtain a refund
of charges paid through attendance at the first class session, or the seventh day after enrollment, whichever is later. Read the
Notice of Cancellation form for an explanation of your cancellation rights and responsibilities. If you have lost your Notice of
Cancellation form, ask the school for a sample copy.
2. After the end of the cancellation period, you also have the right to stop school at any time, and you have the right to receive
a refund for the part of the course not taken. Your refund rights are described in this contract. If you have lost your contract,
ask the school for a description of the refund policy.
3. If the school closes before you graduate, you may be entitled to a refund. Contact the Bureau for Private Postsecondary
Education at the address and telephone number printed below for information.
4. Any questions a student may have regarding this catalog that have not been satisfactorily answered by the institution may
be directed to the Bureau for Private Postsecondary Education:
Bureau for Private Postsecondary Education
2535 Capitol Oaks Drive, Suite 400, Sacramento, CA 95833
P.O. Box 980818 West Sacramento, CA 95798-0818
Web site address:
Telephone: (916) 431-6959
Fax: (916) 263-1897
NOTICE OF CANCELLATION
[Enter date of first class, date first lesson received, or date first lesson was mailed, whichever is applicable]
You may cancel this contract for school, without any penalty of obligation by the date stated below.
If you cancel, any payment you have made and any negotiable instrument signed by you shall be returned to you within 45 days following the school‘s receipt of your cancellation notice. But, if the school gave you any equipment, you must return the equipment within 30 days of the date you signed a cancellation notice. If you do not return the equipment within this 30-day period, the school may keep an amount out of what you paid that equals the cost of equipment. The total amount charged for each item of equipment shall be separately stated. The amount charged for each item of equipment shall not exceed the equipment‘s fair market value. The institution shall have the burden of proof to establish the equipment‘s fair market value. The school is required to refund any amount over that as provided above, and you may keep the equipment.
To cancel the contract for school, mail or deliver a signed and dated copy of this cancellation notice, or any other written notice, or send a telegram to:
CALSTONE UNIVERSITY Registrar’s Office
2975 Wilshire Blvd # 103
Los Angeles, CA 90010
NOT LATER THAN____________________________________________________________________
[The student has the right to cancel the enrollment agreement and obtain a refund of charges paid through
attendance at the first class session, or the seventh day after enrollment, whichever is later.]
I cancel the contract for school,
(Student‘s signature) (Date)
REMEMBER, YOU MUST CANCEL IN WRITING.
You do not have the right to cancel by just telephoning the school or by not coming to class.
A student or any member of the public may file a complaint about this institution with the Bureau for Private Postsecondary Education by calling (888) 370-7589 toll-free or by completing a complaint form, which can be obtained on the bureau’s internet web site
Calstone University will not allow any student to be graduated, nor be awarded any Degree, Certificate, grades, transcript or letter of recommendation until all unpaid financial accounts, current or delinquent, have been satisfied.
A leave of absence request will be accepted only for students in good financial standing.
Non-payment of tuition, housing fees and/or other charges due to Calstone University will result in being obligated for additional costs, collection agency costs and legal costs.
Calstone University reserves the right to report failure to pay amounts owed to one or more national credit bureau organizations
CAMPUS POLICIES AND PROCEDURES
Family Educational Rights and Privacy Act (FERPA)
The Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. § 1232g; 34 CFR Part 99) is a Federal law that protects the privacy of student education records. The law applies to all schools that receive funds under an applicable program of the U.S. Department of Education.
FERPA gives parents certain rights with respect to their children's education records. These rights transfer to the student when he or she reaches the age of 18 or attends a school beyond the high school level. Students to whom the rights have transferred are "eligible students."
Parents or eligible students have the right to inspect and review the student's education records maintained by the school. Calstone University is not required to provide copies of records unless, for reasons such as great distance, it is impossible for parents or eligible students to review the records. Calstone University may charge a fee for copies.
Parents or eligible students have the right to request that Calstone University correct records which they believe to be inaccurate or misleading. If Calstone University decides not to amend the record, the parent or eligible student then has the right to a formal hearing. After the hearing, if Calstone University still decides not to amend the record, the parent or eligible student has the right to place a statement with the record setting forth his or her view about the contested information.
Generally, Calstone University must have written permission from the parent or eligible student in order to release any information from a student's education record. However, FERPA allows Calstone University to disclose those records, without consent, to the following parties or under the following conditions (34 CFR § 99.31):
School officials with legitimate educational interest; ("School officials" are Calstone University employees in administrative, supervisory, academic or support staff positions; Calstone University trustees; individuals and companies with whom Calstone University has contracted, such as attorneys, auditors, or collection agencies; and individuals assisting school officials in performing their tasks. School officials have a "legitimate educational interest" if they need to review an education record in order to fulfill their professional responsibilities.);
Other schools to which a student is transferring;
Specified officials for audit or evaluation purposes;
Appropriate parties in connection with financial aid to a student;
Organizations conducting certain studies for or on behalf of the school;
To comply with a judicial order or lawfully issued subpoena (after making a reasonable effort to notify the student in advance of compliance so that the student can take protective action, except in cases where the university is legally required not to disclose the existence of the subpoena);
Appropriate officials in cases of health and safety emergencies; and
State and local authorities, within a juvenile justice system, pursuant to specific State law.
Parents of dependent students (as defined in section 152 of the Internal Revenue Service Code);
Parents or legal guardians of students under 21 years of age (information regarding violations of university drug and alcohol policies);
Calstone University may disclose, without consent, "directory" information such as a student's name, address, telephone number, date and place of birth, honors and awards, and dates of attendance. However, Calstone University will tell parents and eligible students about directory information and allow parents and eligible students a reasonable amount of time to request that Calstone University not disclose directory information about them.
Calstone University will notify parents and eligible students annually of their rights under FERPA through the catalog. For additional information or technical assistance, you may contact the Family Policy Compliance Office following address:
Family Policy Compliance Office U.S. Department of Education 400 Maryland Avenue, SW Washington, D.C. 20202-5920
Freedom of Association
Students are free to organize and participate in associations or organizations of their choosing, given that the associations or organizations are not discriminatory towards any members of the university community and are not operated in a manner, which jeopardizes the academic community or the rights of others.
Freedom of association may not be forbidden because of the philosophical or political objectives of the association or organization. Campus groups, organizations or clubs may not represent the actions or views of the group, organization, or club as those of the university.
Recognized Campus Groups
Recognized Campus groups are those that are organized by Calstone University students for a stated purpose and have official recognition from Calstone University. Affiliation with an external organization may not disqualify a student group from official university recognition, or use of facilities; however, Calstone University reserves the right to institute provisions deemed necessary to ensure the autonomy of campus groups.
Freedom of Speech and Assembly
Students and/or campus groups may support causes in orderly and peaceful assembly, which does not infringe upon the rights of others. Student and/or campus groups shall make it known that the views expressed by the student and/or campus group are those of the Student and/or campus group and do not represent the views of the university.
Students or campus groups may hold events on campus, but are subject to the university‘s policies and procedures for holding events. It shall also be made known that sponsorship of events or a guest speaker does not imply endorsement or approval by the university of the views expressed.
Freedom in the Classroom
While faculty members are awarded Academic Freedom in the classroom under the Academic Freedom Policy, it is also the university‘s philosophy that the primary focus of the classroom is for study and understanding of described subject matter for which the faculty member has professional responsibility and accountability.
Control of the classroom, order and direction of class, as well as the scope of the subject matter rests on the individual faculty member.
Faculty members should protect students in the classroom from disruption by students or others who may be in disagreement with the manner in which the faculty member demonstrates his or her responsibilities.
Students have the following rights in the classroom:
The right to be informed at the beginning of each class about the nature of the course, the course expectations, evaluation standards, and the grading system used.
The right to disagree with or take reasonable exception to information or views offered in the classroom.
The right of protection against improper disclosure of information concerning grades, views, beliefs, or character that an instructor acquires through the student/teacher relationship.
The right to appeal many decisions made by the institution.
Calstone University does not discriminate in admissions, advising, training, placement, employment, or in any activity on the basis of factors including but not limited to: sex, age, race, color, national origin, creed, religion, gender, age, ancestry, marital status, sexual orientation, veteran status, political affiliation, creed, religion, disability or a handicap which would not prohibit employment. This nondiscrimination policy covers admissions, access, and treatment in university programs and activities.
Calstone University has an obligation to apply its rules and policies equally to all students who are similarly situated. If in violation of any rules or policies the univesity will adhere to procedural fairness.
Calstone University is committed to providing qualified students with disabilities under Section 504 of the Rehabilitation Act of 1973 an equal opportunity to achieve success.
Students who have been diagnosed with learning, emotional, and/or physical disabilities are entitled to certain accommodations in the classroom upon submission of the appropriate documentation.
Students are not required to disclose their disabilities to the school, however disability accommodations will not be automatically provided unless the student (or his/her legal guardian) requests that such provisions be arranged. Requests for disability accommodations must be made through the Admissions Office.
In order to determine if accommodations are appropriate we require that the student provide documentation prepared by an appropriate professional, such as a medical doctor, psychologist or other qualified diagnostician.
The required documentation should include:
A diagnosis of your current disability;
The date of the diagnosis;
How the diagnosis was reached;
The credentials of the professional;
How your disability affects a major life activity;
A clear statement of the functional limitations emanating from the disability, which are known to impact academic performance.
The documentation should provide enough information for Calstone University to decide what an appropriate accommodation is.
Although an individualized education program (IEP) or Section 504 plan, if you have one, may help identify services that have been effective for you, it may not be sufficient documentation. This is because postsecondary education presents different demands than a high school education, and what you need to meet these new demands may be different. Also in some cases, the nature of a disability may change.
Accommodations may include:
A separate testing area with minimal distractions
An extended exam period (1.5 times the normally allotted period)
Clarification on test items:
The option of substituting a verbal exam for a written exam, or a written exam for a verbal exam
The option of having exam questions presented in written or oral form
Additional or alternative provisions may be arranged if the requested accommodations are appropriate and reasonable for the documented disability, do not jeopardize the student‘s learning experience, and do not provide the student with an unfair advantage over other students in the class.
In providing an academic adjustment, Calstone University is not required to lower or effect substantial modifications to essential requirements. For example, although Calstone University may be required to provide extended testing time, it is not required to change the substantive content of the test. In addition, Calstone University does not have to make modifications that would fundamentally alter the nature of a service, program or activity or would result in undue burdens. Calstone University is not required to provide personal attendants or other devices or services of a personal nature.
Student Conduct Policies
As members of the Calstone University community, students are expected to abide by the Standards of the Student Conduct Policies while on the main campus or any off-site classroom, and during any Calstone University sponsored field trip, special event, or convention.
Types of Misconduct
Students may be disciplined for the types of misconduct set out in the section below. Discipline may be imposed whether or not such misconduct also violates the law and whether or not proceedings are, have been, or may be brought in the courts involving the same acts. Because of this, students may be involved in university disciplinary proceedings before, after, or during court proceedings.
The standards of conduct apply to students as the term ―student is defined as someone who:
Is enrolled in or registered with an academic program of the university;
Has completed the immediately preceding term and is eligible for reenrollment, including the recess periods between academic terms;
Is on an approved educational leave or other approved leave status.
For offenses committed as part of the application process, is an applicant or prospective Student;
For offenses committed on campus and/or while participating in university-related events or activities that take place following a student’s submittal of the application through his or her official enrollment, is an applicant or prospective student,
Students may be disciplined for violations or attempted violations (including aiding, abetting, or participating in the planning of an act that would be in violation of these Policies, whether or not the individual who carries out that act is a student). Violations include the following types of misconduct:
All forms of academic misconduct, including, but not limited to: cheating, fabrication, plagiarism, multiple submissions or facilitating academic misconduct. A student may receive a ―’Fail’ in a course if found guilty of academic misconduct at the discretion of the instructor. For the purposes of the Calstone University Student Conduct of Policies, the following definitions apply:
Cheating includes, but is not limited to, the use of unauthorized materials, information, or study aids in any academic exercise; or the failure to observe the expressed procedures or instructions of an academic exercise (e.g., examination instructions regarding alternate seating or conversation during an examination).
Fabrication includes, but is not limited to, falsification or invention of any information or citation in an academic exercise.
Plagiarism includes, but is not limited to, the use of another's words or ideas as if they were one's own, including, but not limited to, representing, either with the intent to deceive or by the omission of the true source, part of or an entire work produced by someone other than the student, obtained by purchase or otherwise, as the student's original work or representing the identifiable but altered ideas, data, or writing of another person as if those ideas, data, or writing were the student's original work.
Multiple submissions includes, but is not limited to, the resubmission by a student of any work which has been previously submitted for credit in identical or similar form in one course to fulfill the requirements of a second course, without the informed permission/consent of the professor of the second course; or the submission by a student of any work submitted for credit in identical or similar form in one course to fulfill the requirements of a concurrent course, without the permission/consent of the professors of both courses.
Facilitating Academic Dishonesty
Facilitating academic dishonesty includes, but is not limited to, knowingly helping another student commit an act of academic misconduct (e.g., cheating, fabrication, plagiarism, multiple submissions).
Coercion for Grading or Evaluation of Coursework
Threatening personal or professional repercussions or discipline against a professor to coerce the professor to change a grade or otherwise evaluate the student‘s work by criteria not directly reflective of coursework.
In the event that a student is put on probation for misconduct, the student will receive a written notice showing the date of action, the type of probation, the action needed for reinstatement, the deadline for reinstatement and the consequences, if not reinstated. If the student feels that the probation was given unfairly or is in error, the student should submit a petition, before the stated deadline for reinstatement. The petition form can be obtained from the Registrar.
Suspension & Misconduct Termination
A student who does not meet the requirements as explained in the Satisfactory academic Progress section of this catalog, or who violates provisions listed under Student Code of Conduct, or who fails to pay the tuition, will be placed on probation. If during the next 30 days following being placed on probation status, the student achieves a minimum cumulative grade point average of C or better when under academic probation, or maintains a cumulative attendance of 80% or better if under attendance probation, or removes the probationary violation the student will be removed from probationary status. However, students who will be on probation for more than two terms will result in suspension or dismissal/termination.
Calstone University reserves the right to dismiss any students on the grounds of the violations outlines in SAP. In the event of termination, the student will receive a written notice from the School showing the date of action, the cause and the deadline for a petition. If the student feels that the termination was unfair or in error, the student should submit a petition, which can be obtained from the Registrar, before the stated deadline.
Student Grievance Policy.
Other Forms of Dishonesty
Other forms of dishonesty include, but not limited to, fabricating information or knowingly furnishing false information or reporting a false emergency to the university.
Falsification of College Records
Willful falsification of official records or documents, or the omission of information with the intent to deceive the university is strictly prohibited. This includes, but is not limited to, forgery, alteration, misuse or tampering of official records, any university document, ID cards, parking permits, Financial Aid forms, Admissions forms, keys, electronic device, or identification.
Theft/Destruction/Damage of Property
Theft of, conversion of, misappropriation of, or damage to or destruction of any property of the university or property of others while on university premises or at official university functions; or possession of any property when the student had knowledge or reasonably should have had knowledge that it was stolen.
Theft or abuse of university computers or other university electronic resources such as computer and electronic communications facilities, systems, and services are included. Abuses include, but are not limited to, unauthorized entry, use, transfer, or tampering with the communications of others; interference with the work of others or with the operation of computer or electronic communications facilities, systems, or services; or violations of copyright laws, whether by theft, unauthorized sharing or other misuse of copyrighted materials such as songs, movies, software, photos or text.
Violation of the Term and Conditions of the Calstone University ePortfolio website (available on the Internet at http://pandoraportfolio.com) will also be considered a violation of Section ―Computers
Unauthorized Use of College Resources or Name
Unauthorized entry to, possession of, receipt of, or use of any university services, equipment, resources, or properties, including the university ‘s name, insignia, or seal.
UNIVERSITY HOUSING AND PARKING
Violation of policies, regulations, or rules governing university -owned, -operated, or -leased housing facilities or other housing facilities located on university property.
Violation of policies, regulations, or rules governing university parking services or university-owned or university–operated parking facilities.
Forms of Misconduct
Physical abuse includes physical assault, sexual assault, sexual misconduct, sex offenses; threats of violence; or other conduct that threatens the health or safety of any person.
Sexual assault occurs when a person knowingly causes another person to engage in a sexual act by:
1. Physical force, violence, threat, intimidation, and/or coercion;
2. Ignoring the objections of the other person;
3. Causing the other's intoxication or impairment through the use of drugs or alcohol; or
4. Taking advantage of the other person's incapacitation, state of intimidation, helplessness, or other inability to
consent. Situations involving physical force, violence, threat, intimidation, and/or coercion fall under the
definition of Sexual Assault.
Sexual misconduct occurs when a person, having failed to take appropriate steps to gain effective consent, engages in a sexual act with another under the unreasonable belief that effective consent had been obtained.
Sex offenses include, but are not limited to, sexual assault upon a child, incest, and consensual sexual intercourse with an individual under the age of consent (18 years of age in California).
NOTE: For the purpose of this regulation, the following apply:
"Effective consent" referenced in the terms above means words or actions that show a voluntary agreement to engage in a mutually agreed-upon sexual activity.
"Sexual act" referenced in the terms above includes but is not limited to sexual intercourse, sodomy, oral-genital contact, or sexual penetration with a foreign object (including a finger), the touching of a person's intimate parts (defined as genitalia, groin, breast or buttocks, or clothing covering them), or compelling a person to touch his or her own or another person's intimate parts without effective consent.
Intoxication of the accused will not diminish his or her responsibility for any violations of this Section.
Sexual harassment is unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature, when submission to or rejection of this conduct explicitly or implicitly affects a person's employment or education, unreasonably interferes with a person's work or educational performance, or creates an intimidating, hostile or offensive working or learning environment. In the interest of preventing sexual harassment, the university will respond to reports of any such conduct.
Stalking behavior in which a student repeatedly engages in a course of conduct directed at another person and makes a credible threat with the intent to place that person in reasonable fear for his or her safety, or the safety of his or her family; where the threat is reasonably determined by the university to seriously alarm, torment, or terrorize the person; and where the threat is additionally determined by the university to serve no legitimate purpose.
For the purposes of this section, harassment:
1. Is the use, display, or other demonstration of words, gestures, imagery, or physical materials, or the
engagement in any form of bodily conduct, on the basis of race, color, national or ethnic origin,
alienage, sex, religion, age, sexual orientation, or physical or mental disability, that has the effect of
creating a hostile and intimidating environment sufficiently severe or pervasive to substantially
impair a reasonable person‘s participation in university programs or activities, or use of university
2. Must target a specific person or persons; and
3. Must be addressed directly to that person or persons.
NOTE: The Office of the President has issued the following guidance on interpretation and application of this section
―”Prior to applying this provision of policy to any student conduct, the Grievance Committee will be consulted regarding its proper interpretation and application in light of the specific circumstances.”
Participation in hazing or any method of initiation or pre-initiation into a campus organization or other activity engaged in by the organization or members of the organization at any time that causes, or is likely to cause, physical injury or personal degradation or disgrace resulting in psychological harm to any student or other person.
Obstruction or Disruption
Obstruction or disruption of teaching, research, administration, disciplinary procedures, or other university activities.
Lewd, Indecent, or Disorderly Conduct
Conduct including, but not limited to actions which are indecent, vulgar, obscene, profane, offensive, showing a lack of consideration for others, threatening to others, obstructive or riotous, or verbally abusive are strictly prohibited.
Disturbing the Peace
Participation in a disturbance of the peace or unlawful assembly.
Failure to Comply
Failure to identify oneself to, or comply with directions of, a university official or other public official acting in the performance of his or her duties while on university property or at official university functions, or resisting or obstructing such university or other public officials in the performance of or the attempt to perform their duties.
Unlawful manufacture, distribution, dispensing, possession, use, or sale of, or the attempted manufacture, distribution, dispensing, or sale of, controlled substances, identified in Federal or State law or regulations.
Manufacture, distribution, dispensing, possession, use, or sale of, or the attempted manufacture, distribution, dispensing, or sale of, alcohol which is unlawful or otherwise prohibited by, or not in compliance with, university policy or campus regulations.
Dabgerius/Deadly/Weapons or Devices
The possession or use of a firearm or other dangerous weapon, incendiary device, or explosive is strictly prohibited on university owned or controlled premises or property.
Violation of Disciplinary Conditions
Violation of the conditions contained in the terms of a disciplinary action imposed under the Calstone University Student Conduct Policies.
Unauthorized Use or Sale of College Materials
Except as provided herein, no student will give, sell, or otherwise distribute to others or publish any recording made during any course presentation without the written consent of the university and the professor/presenter. This policy is applicable to any recording in any medium, including handwritten or typed notes.
Any distribution of a recording of a course presentation at Calstone University that captures the actual sounds and/or images of that course presentation, in any medium, must consider not only the rights of the professor and the university, but also those of other parties. Examples include the privacy rights of students enrolled in the course, the rights of guest lecturers, and the copyright interests in materials authored by others that are displayed or presented during the course presentation.
In addition to the consent of the university and the professor/presenter, it may be necessary to secure permission from these other parties before any recording, distribution, publication, or communication is legally permitted.
Selling Course Notes
Selling, preparing, or distributing for any commercial purpose course lecture notes or video or audio recordings of any course unless authorized by the university in advance and explicitly permitted by the course instructor in writing. The unauthorized sale or commercial distribution of course notes or recordings by a student is a violation of the Calstone University Student Conduct Policies whether or not it was the student or someone else who prepared the notes or recordings. This policy is applicable to any recording in any medium, including handwritten or typed notes.
Copying Course Notes
Copying for any commercial purpose handouts, readers, or other course materials provided by a professor as part of an Calstone University course unless authorized by the university in advance and explicitly permitted by the course instructor and the copyright holder in writing (if the instructor is not the copyright holder).
Students currently enrolled in a course may provide a copy of their own notes or recordings to other currently enrolled students for non-commercial purposes reasonably arising from participation in the course, including individual or group study.
Content of Assignments
While Calstone University does allow for freedom in the classroom, assignments cannot include content, which is provocative, threatening, violent, pornographic, or sexually harassing.
Assignments, which are to be published, broadcast, webcast, or otherwise displayed for the public are to meet the approval of the professor and/or the administration. Material that does not meet the approval of the professor and/or the administration will not be distributed for public display.
Copyright Infringement and Software Piracy
In commitment to academic integrity and to abiding by legal requirements, Calstone University will adhere to the provisions of the United States copyright law (Title 17, United States Code).
Members of the academic community should familiarize themselves with this law and must comply with the requirements. All members of the community will respect the proprietary rights of owners of copyrights and refrain from actions that infringe upon those rights.
Individuals who willfully disregard copyright law place themselves at risk of civil and criminal legal action. Calstone University will strictly enforce copyright laws of the United States.
Please do not copy software from computers in labs or allow any person to copy software from you.
Selling Commencement tickets.
Organizing or carrying out unlawful activity on university properties in violation of Federal, State, or local laws.
Repeated misconduct will not be tolerated. A second violation of the Student Conduct Policies may result in dismissal from the institution. A third infraction will result in immediate dismissal from the institution.
Ground for Disciplinary Action
Calstone University is committed to taking all reasonable steps to ensure the students have the opportunity to successfully complete their programs.
Calstone University has a commitment to ensure that within this general framework that all students are treated fairly and equitably.
Students who do not support the academic and ethical goals of the College for themselves and their fellow students may be subject to penalties, up to and including expulsion.
In general, Calstone University will attempt to resolve a situation without expulsion. Verbal warning, written warnings and suspension may precede this final and most serious of actions.
Where the integrity, safety or well being of Calstone University students, staff, clients, visitors and other guests are in danger, then expulsion may be applied at Calstone University‘s discretion at any point in the process.
In conjunction with this policy, Calstone University will have to ensure that students receive and are aware of its code of conduct, its academic policy, and its attendance policy.
The following outlines the conditions under which a student may be expelled with cause:
1. Unsatisfactory academic performance.
2. Unsatisfactory Attendance.
3. Unprofessional Behavior and/or conduct that reflects unfavorably upon the school and/or its students.
4. Use of Drugs, Narcotics, Alcohol (or under the influence), Gambling, Profanity.
5. Failure to meet Financial Requirements.
6. Inappropriate professional clothing worn during training.
7. Failure to abide by the Rules and Regulations of the school.
8. Failure to pay tuition (or any other charges) when due.
9. Breach of school enrollment agreement.
11. Falsifying school records.
12. Carrying any potentially dangerous weapon.
13. Disorderly conduct, which interferes with the learning process of any other student, instructor, or the
general progress of the class.
14. Instigation and/or participation in rebellious activities against the school and/or its student(s).
15. Solicitation, which reflects unfavorably upon the school and/or its students.
16. Vandalism of school property.
17. Any form of gang related activity including but not limited to: flashing of gang signs, wearing of gang
18. Fighting (physical or verbal)
19. Verbal confrontation with any employee and or student
Where Calstone University has specific policy in these areas, they may reference them. Where no specific policy exists, Calstone University will provide sufficient detail to allow the student to comprehend the conditions that will result in expulsion.
Prior to expulsion, depending on the severity and nature of the situation, Calstone University may take intermediate steps at its discretion including:
1. Verbal warning
2. Written warning
Students who are subject to expulsion for any reason will be notified in writing, either by email with delivery and reading notification, hand delivered or by registered mail with return receipt. Calstone University is not responsible for non-delivery by registered mail if the student has not provided a valid home address where the student currently resides.
The notification will contain a description of the basis for expulsion and the effective date.
A student who is expelled by Calstone University will be considered withdrawn from their program on the effective date of the expulsion. Calstone University will officially withdraw the student and settlement of the student‘s account will be completed under Calstone University‘s Fee Refund Policy.
Return of Property
A student who is expelled is responsible for the return of any university property in his/her own possession within 10 days and will be held financially responsible for any property not returned in good condition or as outlined in the student contract. Calstone University may deduct from a student‘s fee refund any amount owing by the student with respect to such property.
Expelled students who dispute the facts of the expulsion must appeal the decision within five (5) days of the expulsion notification.
Student’s expulsed for academic Failure or attendance may file an appeal through the Chief academic Officer and follow the Satisfactory academic Progress Appeal Process described in the academic Section of this catalog.
Appeals for all other reasons, may be filed through the Calstone University Grievance Policy and Procedures, and be made in writing using the school‘s appeal form, which can be obtained from the Office of the Registrar.
Students who file an appeal and are unsuccessful are considered withdrawn from Calstone University.
Calstone University Grievance Policy and Procedures
Faculty, staff, and students are encouraged to, first, attempt to resolve amicably any grievance they may have, directly with the party concerned and not with a third party.
In case of no resolution, they may file a grievance against any member of the Calstone University community for violation of the Student Conduct Policies (applicable to students only) or other Calstone University policies.
Student may re-appeal a decision rendered through the satisfactory academic Progress Appeal Process.
A written grievance, addressed to the Chief Operating Officer, must be received within five (5) days after the incident occurs. A complaint form can be obtained from the Office of the Registrar.
All complaints should state the basis for the assertion being made as well as all relevant information such as date, time, contact information, a detailed summary of events, and the resolution you are seeking, although your desired resolution is not guaranteed.
All documentation must be submitted with the report, which is to be signed and dated by the complainant.
After reception of the complaint report within five (5) days of the incident occurrence, the Chief Operating Officer will verify that the complainant has made a verbal attempt to resolve the concern with the different parties involved. If the complainant has followed the above steps, the Chief Operating Officer will call a Grievance Committee Hearing and meeting within eight (8) days of receipt of this report. The Chief Operating Officer will chair a Grievance Committee hearing and meeting which will consist of not less than 3 members.
In addition, all persons involved with the incident must be present at the time of the hearing. The committee hears all sides, and will immediately meet in the absence of those involved to review the information and evidence, and vote on a decision. The decision of the committee will be communicated immediately to all parties and confirmed in writing, either by email with delivery and reading notification, or by registered mail with return receipt.
In case of re-appeal from a decision rendered through the Satisfactory academic Progress Appeal Process, the decision of the Grievance Committee is FINAL.
For all other cases, if the decision is unacceptable to the complainant, the complainant must appeal, within five (5) days of the hearing, and send copies of all documents explaining why the decision is unacceptable.
Failure to appeal in writing within the designated 5-day time frame will void the student‘s right to appeal.
The Chief Operating Officer will chair a new Grievance Committee hearing and meeting which will consist of not less than 3 members.
In addition, all persons involved with the incident must be present at the time of the hearing. The committee hears all sides, and will immediately meet in the absence of those involved to review the information and evidence, and vote on a decision. The decision of the committee will be FINAL and communicated immediately to all parties and confirmed in writing, either by email with delivery and reading notification, or by registered mail with return receipt.
All complaint decision appeals will be attempted to be resolved within 30 days from the receipt date of the original complaint report.
Unresolved Complaints for Veterans Only
Complaints against this school may also be handled by the San Diego VA regional office. Please utilize the toll free VA phone number at 1-888-442-4551, or write to:
Department of Veteran Affairs
C/O Educational Liaison Officer
California Center for Education Services
8810 Rio San Diego Drive
San Diego, CA 92108-1622
Official Transcripts and Records
Official transcripts are available to students who request them from the Office of the Registrar. There is a fee per transcript. Unofficial transcripts may be requested free of charge at any time.
A transcript can only be requested by a student, previous student, graduate, or authorized parent/guardian. Parents seeking transcripts must have student authorization. Authorization for transcripts can be accommodated via a signed letter stating authorization from the student or via a signed Transcript Form available from the Office of the Registrar.
Records Retention Policy
Transcripts are maintained permanently; all other records are maintained and remain onsite for a period of five years; all records are immediately available during normal business hours for inspection and copying by the council or the Attorney General and showing all of the following:
1. The name and addresses, both local and home, of each of its students.
2. The programs of study offered by the institution
3. The names and addresses of its faculty, together with a record of the educational qualifications of each.
4. The degrees or diplomas and honorary degrees and diplomas granted, the date of granting,
together with the curricula upon which the diplomas and degrees were based.
Current records also include records required by the regulations adopted by the council for students who are attending the institution, who graduated or withdrew from the institution within the preceding one year, or for whom a refund is owed.
The student records comprise a file for each student who enrolls in the institution whether or not the student completes the educational service, containing all of the following applicable information:
1) Written records and transcripts of any formal education or training, testing, or experience that is
relevant to the student's qualifications for admission to the institution or the institution's award of credit
or acceptance of transfer credits including the following:
a. Evidence of high school completion or equivalency or other documentation establishing the
student's ability to do college level work.
b. Records documenting credits earned at other institutions that have been accepted and
applied by the institution as transfer credits toward the student's completion of an
c. Grades or findings from any examination of academic ability or educational
achievement used for admission or college placement purposes.
d. All of the documents evidencing a student's prior experiential learning upon which the
institution and the faculty base the award of any credit.
2) Personal information regarding a student's age, gender, and ethnicity if that information has been
voluntarily supplied by the student.
3) Copies of all documents signed by the student, including contracts, instruments of indebtedness, and
documents relating to financial aid.
4) Records of the dates of enrollment and, if applicable, withdrawal from the institution, leaves of absence, and graduation.
5) A transcript showing all of the following:
a. The classes and courses or other educational programs that were completed, or were attempted
but not completed, and the dates of completion or withdrawal.
b. The final grades or evaluations given to the student.
c. Credit awarded for prior experiential learning, including the course title for which credit was
awarded and the amount of credit.
d. Credit for courses earned at other institutions.
e. Credit based on any examination of academic ability or educational achievement used for
admission or college placement purposes.
f. Degrees and diplomas awarded the student.
6) The dissertations, theses, and other student projects submitted by graduate students if applicable.
7) A copy of documents relating to student financial aid required to be maintained by law or by a loan guarantee agency.
8) A document showing the total amount of money received from or on behalf of the student and the
date or dates on which the money was received.
9) A document specifying the amount of a refund, including the amount refunded for tuition and the
amount for other itemized charges, the method of calculating the refund, the date the refund was made,
and the name and address of the person or entity to which the refund was sent.
10) Copies of any official advisory notices or warnings regarding the student's progress.
11) Complaints received from the student.
Current records are maintained in either printed form and/or on computer disk, and are available for inspection.
Calstone University maintains a second digital copy set of all academic and financial records at a different location. The original records are maintained in a manner secure from damage or loss in fire resistant cabinets. All records required to maintain by the regulations are made immediately available by Calstone University for inspection and copying during normal business hours by the Council and any entity authorized to conduct investigations under Section 94339 of the Code.
If Calstone University closes, the institution and its owners will arrange for the storage and safekeeping in California of all records required to be maintained by the regulations for as long as those records must be maintained. The repository of the records will make these records immediately available for inspection and copying, at a rate not to exceed ten cents ($0.10) per page, during normal business hours by any entity authorized by law to inspect and copy records.
Electronic Data Accessing and Monitoring
Calstone University reserves the right to monitor electronic mail messages (including personal/private/instant messaging systems) and their content, as well as any and all use of the Internet and of computer equipment used to create, view, or access e-mail and Internet content.
Student, Staff and Faculty must be aware that the electronic mail messages sent and received using Calstone University equipment are not private and are subject to viewing, downloading, inspection, release, and archiving by Calstone University officials at all times.
Calstone University has the right to inspect any and all files stored in private areas of the network or on individual computers or storage media in order to assure compliance with policy and state and federal laws.
No student may access another student's computer, computer files, or electronic mail messages without prior authorization from either the student or an appropriate Calstone University official.
Email is used by Calstone University as an official means of communication regarding your academic progress, so you must check your email regularly. Copies of official academic information can be sent to your mailing address upon request.
Student Works Retention and Use
Calstone University reserves the right to retain student works in any form, for the purpose of demonstrating compliance with accreditation body requirements for program courses.
Calstone University reserves the right to retain original pieces of student work for inclusion in the Calstone University Collection, and to be used for educational, promotional, and exhibition purposes.
Calstone University reserves the right to use student name, address (city and state), photograph, voice, student works in any form, performance and/or other likeness for advertising, and promotional purposes without further compensation, in all media now known or hereafter discovered, worldwide, and on the Internet and World Wide Web, in perpetuity, without notice or review or approval.
Students who do not wish to have their work or likeness released, should send a formal request in writing to the Calstone University Office of the Registrar.
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Los Angeles California 90010
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